The HCB definition for customer service is really quite simple…100% satisfaction, 100% of the time.
We don’t think in terms of whose fault is who’s when issues arise. Rather we see our owners as customers for life, therefore your satisfaction is priority number one. In the past year our tech team has serviced customers in France, Mexico, Costa Rica, Dubai, Santo Domingo and all throughout the Caribbean. Every coastal state from Texas to Connecticut.
We spend at least a day with each new boat delivery to be sure owner or captain is completely familiar with all systems on board and very comfortable with the vessels operation. We also have the resources for worldwide delivery.